Operational Plan

2017 – 2018




Our mission is to build sustainable supports and services for people to live fully inclusive lives that they control, at the heart of their family, community and society.

In pursuit of our mission:

  • We will respectfully support the physical, social, spiritual, vocational, and educational and welfare needs of the people who use our services.
  • We will provide services which support people to know and exercise their rights as equal citizens.
  • We will develop and deliver individualised, flexible, responsive services that energetically promote social inclusion and deliver natural supports which are in and of the communities in which the people who use our services live.

Our objective is to ensure that the people we serve and to whom we are accountable receive the highest standard of individualised service.

In pursuit of this goal:

  • We will ensure that each person using out service is wholly supported in the transition from institutional living to a life of their choosing in the community.
  • We will ensure the support based on the individual’s specific need to enable them to live self-directed lives of their choosing.
  • We will build a long term sustainable service that is trusted, flexible, accountable, and value for money.




2.1       Residential Services

The service at St Margaret’s consists of:

  • Dayspring and St. Margaret’s: 4 studio apartments and 19 single bedroom accommodation.
  • All rooms are single bedroom occupancy, shared bathrooms, kitchen-dining rooms and sitting rooms
  • Breakfast, evening meal and, Saturday & Sunday lunch is provided in Dayspring.
  • A Café is available 5 days per week (Monday-Friday) for lunch and breaks for residents, staff and visitors at St. Margaret’s Centre.


2.2       Respite Service

St. Margaret’s provides the following types of respite on a crisis or planned basis:

  • Residential placement on either a crisis or planned basis
  • Regular part-time or shared support arrangements (e.g. 2-3 days per week, every weekend or alternate weeks).

St. Margaret’s can currently accommodate a maximum of four people at a time in our Respite service, which is currently located in our residential unit (main facility) in Donnybrook, Dublin 4.

We accept   respite referrals through the HSE, for those whom we can appropriately support.

The respite service offers single bedrooms to each service user. The majority of breaks are pre-planned. We offer people who use our service a choice of days/dates/duration when availing of the service. We provide the respite service for 365 days per year and this equates to approximately 1460 bed nights per year (that is, based on 4 places


2.3 Residential Services – Decongregation

St. Margaret’s has been implementing the HSE Strategy – Time to Move On From Congregated Settings – A Strategy for Community Inclusion (2011) since 2012.

In this regard, has supported 14 people to move from the institutional setting to their own homes in the community, with the aim of closing the institution, in line with the HSE Strategy.  Therefore, St. Margaret’s Centre no longer accepts people for full-time residential placement.


2.4 Residential Services – Community Based Services

St. Margaret’s accepts referrals for people requiring a residential service in the community.  A person referred to St. Margaret’s will have a full assessment of needs to identify the supports they require, including their housing needs.  St. Margaret’s will engage with the relevant stakeholders to provide the supports and services they require.

St. Margaret’s is reviewing the establishment of HIQA registered residential and respite services in community settings.


2.5 Community Services

St. Margaret’s accepts referrals for people requiring home support including Discovery, SRV, SSDL for people living at home with family or alone.  St. Margaret’s undertakes a full assessment of needs to identify the supports required by the person.  St. Margaret’s will engage, where appropriate, with family/circle of support and others providing services and supports in the person’s life.

St. Margaret’s staff have completed comprehensive training programme including SSDL/SRV, MAPA, and are qualified to Level 4 Irish Sign Language (ISL).



St Margaret’s operational planning context is influenced by many factors, primarily our Mission and Objectives. These inform the approach we have taken to the operational direction of our work.



Below is a summary diagram of the Operational themes for St Margaret’s:





Operational Theme 1: Excellence in Service     


Objective 1.1:

We will aim to ensure every person using the service is directing their lives through the support we provide

To achieve this we will do the following

  • Ensure the person using the service has an awareness of their safety, rights and choice e.g. complaints process, adult protection
  • Support the person using the service to identify their requirements for competence enhancement
  • Provide the opportunity to develop decision making and social skills and knowledge.


Objective 1.2:

We will aim to be recognised as a Centre of Excellence in  Supported Self-Direct Living

 To achieve this we will do the following:

  • Develop a strategy for quality and achieving accreditation in the Disability sector
  • Ensure attendance at national forums to raise St Margaret’s profile including the National Federation of Voluntary Bodies, Disability Federation and Next Steps Community of Practice
  • Continue to develop and deliver on training programmes and workshops for the people using the service, families, and external organisations and people.

Objective 1.3:

To continue to promote and maintain the development of Social Role Valorisation (SRV) and Supported  Self-Direct Living (SSDL)

To achieve this we will do the following:

  • Undertake continuous training and development with our Person Support Team
  • Organise and provide internal and external training sessions, workshops and information brochures for families and others engaged in supporting the people using our services (e.g. advocates)

Objective 1.4

To continue to maintain a Human Rights based approach as a basis of all service delivery  by St Margaret’s

 To achieve this we will do the following:

  • Communicating with people using the service to ensure they know their individual rights.
  • Be an advocate for people using the service, including family involvement where appropriate, training staff, and undertaking reviews.


Operational Theme 2: Service Development


Objective 2.1:

To establish a base in the community to support the management of service of St Margaret’s

To achieve this we will do the following:

  • Establish a relationship with HSE Estates to secure a business-office hub in the community.
  • Develop a business plan, which defines the new services offering and identifies the facilities and resources required.
  • Carry out a SWOT analysis to determine the Strengths, Weaknesses, Opportunities and Threats for St Margret’s


Objective 2.2:

To continue to secure appropriate accommodation for the people using the service.

To achieve this we will do the following:

  • Ensure the Discovery Process continues to identifies the appropriate needs for the person using the service
  • Continuously reviewing the market and identifying potential accommodation in the community.
  • Establish a relationship with the Local Authorities and HSE Estates to access suitable housing in the community.


Objective 2.3

To establish and develop the appropriate links with external agencies in relation to referrals.

To achieve this we will do the following

  • Meet with the Health Service Executive (HSE) and HSE Disability Managers to identify to them the range of services and supports provided by St. Margaret’s
  • Link with and partner with other relevant service providers in the provision of shared supports services to individuals and their families
  • Meet with family agencies/groups to identify the supports and services provided by St. Margaret’s
  • Review and explore other sources of funding


Operational Theme 3: Quality and HIQA

Objective 3.1

To maintain the culture and quality of the service at St Margaret’s in line with our Mission and Values

To achieve this we will do the following:

  • To ensure continuous improvement, through audit mechanisms, training and education and full implementation of the Quality and Safety System.
  • Continue to hold the monthly forum, for people using the service, to receive feedback and suggestions on how to improve the service.
  • Continue to raise awareness of St Margaret’s culture through, Induction and training, which will include St Margaret’s mission, vision and values
  • Maintain a good governance structure ensure there is clear accountability, roles and responsibilities and regular team meetings for effective communication

Objective 3.2

We will aim to ensure that St Margaret’s is meeting all of its regulatory requirements

To achieve this we will do the following:

  • We will aim to meet all the requirements set down in the Disability Regulations, relevant HIQA Standards and other applicable regulatory requirements.
  • Continue to ensure all required Service Agreements (HSE) are in place and up to date.
  • Ensure all regulatory reports are submitted to the HSE/HIQA within the required timescales
  • Continue to conduct financial audits and accounts

 Objective 3.3

We shall continue the development of St Margaret’s systems and processes to deliver the highest quality of support to people using the service

To achieve this we will do the following:

  • Ensure that St Margaret’s have the most efficient information communication and technology systems in place
  • Ensure that Key Performance Indicators are identified by St Margaret’s to measure its performance
  • Develop a comprehensive audit schedule and ensure any areas identified for improvement are followed up and learning is communicated across the organization.
  • Continue to ensure all processes, which are implemented by St Margaret’s are evidence based and reflects best practice.

Operational Theme 4: Human Resources. Finance and ICT

Objective 4.1:

We shall aim to attract and retain people who will engage, enable, inspire each person we serve and to whom we are accountable, to live  a supported self-directed life and establish socially valued roles in their community

To achieve this we will do the following:

  • Continue to work in line with St Margaret’s recruitment strategy
  • Update and review St Margaret’s role profiles
  • Ensure all staff participate in St Margaret’s performance reviews, supervision and mentorship programmes. Staff shall also undergo competency assessments
  • Continue to educate and develop staff through scholarships, courses and attending conferences


 Objective 4.2:

Establish and implement financial planning systems, which are in line with St Margaret’s service delivery

  • Establish and develop a business plan for the new financial planning systemsTo achieve this we will do the following
  • Develop and implement an integrated budgetary management system
  • Produce monthly management accounts and finance statements e.g. budget Vs actual (variance analysis)


 Objective 4.3:

Continue to develop and maintain financial systems and processes that are both efficient and flexible to reflect St Margaret’s service environment

To achieve this we will do the following

  • Develop a new invoicing and costing system, to capture costs at the source documents
  • Implement an integrated HR-Payroll system including on-line payslips, P45 & P60
  • Complete the rollout of the SEPA banking and electronic banking process


 Objective 4.4:

We aim to develop a methodology to measure St Margaret’s value for money

To achieve this we will do the following

  • Develop individual cost centers for the each unit
  • Develop individual cost centers for people using the service


Operational Theme 5: Environment and Facilities


Objective 5.1:

We will aim to ensure that environment and facilities provided by St Margaret’s service are safe and fit for purpose for the people using the service.  They shall also meet all regulatory requirements

To achieve this we will do the following:

  1. We will carry out and act on risk assessments of St Margaret’s facilities and environment to ensure they are safe, fit for purpose and meet all regulatory requirements to protect the health and welfare of residents and staff.


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